1. Information We Collect
When you contact HomeSetup Assist by phone, web form, or email, we may collect your name, address, phone number, email, the type of device or service you need help with, and any notes you share so we can prepare for your visit or remote session.
We also collect basic technical information when you visit our website, such as browser type, device type, referring page, and general location, to keep the site secure and improve the experience.
2. How We Use Your Information
- To schedule and deliver in-home or remote assistance.
- To communicate with you about your appointment or request.
- To send service reminders, updates, and follow-up care.
- To improve our services and the quality of our support.
- To meet legal, accounting, and safety obligations.
3. How We Share Information
We do not sell your personal information. We share it only with the specialists assigned to assist you, trusted service providers who help us run our business (such as scheduling and payment tools), and when required by law.
4. Data Security
We use industry-standard safeguards to protect your information, including encrypted connections and limited internal access. While no system is perfectly secure, we work hard to keep your data safe.
5. Your Choices
You can request a copy of the information we hold about you, ask us to correct or delete it, or opt out of marketing communications at any time by contacting our support team.
6. Children's Privacy
Our services are intended for adult homeowners. We do not knowingly collect personal information from children under 13.
7. Contact Us
For any questions about this Privacy Policy, please call our support line or email us. We're always glad to hear from you.