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Trust & Care

Safety & Support

Inviting someone into your home takes trust. Here's how we earn it on every visit and how to reach us whenever you need a hand.

Last updated: January 1, 2026

Our Safety Commitment

  • Every specialist is background-checked before joining our team.
  • Specialists arrive in identifiable attire with a verified ID.
  • We confirm appointments by phone or text before arriving.
  • All visits are documented with clear notes and follow-ups.
  • We respect your home — shoes off when asked, careful handling of personal items, and no surprises.

Before Your Appointment

You'll receive a confirmation with the specialist's name and a brief summary of what to expect. If anything feels unclear, simply call us and we'll walk you through it.

During the Visit

You're always in control. Our specialists explain each step in plain language, ask before making changes, and check in often to make sure you feel comfortable.

After Your Appointment

We follow up to make sure everything is still running smoothly. If a question comes up later, a quick call or message brings the same specialist or a teammate back to help.

Reporting a Concern

If anything about your experience felt less than excellent, please let us know. We take every concern seriously and respond within one business day.

Reaching Support

Our support team is available seven days a week. The fastest way to reach a real person is to call us directly using the button below.

Questions? We're here to help.

Our friendly support team is available seven days a week.

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